Halo Service Desk

Halo Service Desk Guides

Documentation to assist with the setup and configuration of the Halo Service Desk platform

Guides > Upgrading NHServer for On Premise installations

Upgrading NHServer for On Premise installations

1. Download the latest version from one of the below links


Stable : https://s3.haloservicedesk.com/NHServer.zip 

Beta : https://s3.haloservicedesk.com/NHServerBeta.zip 


(Fix for Email formatting issue - https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/NHServer/NHServer13.60.4.1.zip)


2. Go to ..NetHelpDesk\Win directory of your installation of Halo and take a copy of the NHServer.exe file from that directory - in case of rollback you can simply put this file back in place.


3. Extract and replace this file with the downloaded file from the links in step 1


4. Run the new NHServer.exe file and when prompted specify the .udl file from the ..NetHelpDesk directory.


5. If there is an upgrade required from this version then please read and accept the prompts if there are any taking any steps necessary on the way.

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