Halo Service Desk

Halo Service Desk Guides

Documentation to assist with the setup and configuration of the Halo Service Desk platform

Guides > Meraki Webhooks Integration

Meraki Webhooks Integration

Navigate to the integration in configuration and make sure all three defaults are set (device matching field, ticket type and user) else the integration will error:


Next Copy the URL and generate and copy the shared secret, do not lose the secret as you will have to regenerate a new one if it's lost. Navigate to Network-wide > Alerts in Meraki and scroll to the very bottom or until you find the "Webhooks" section:

Add a new webhook under the name Halo with the url and secret from earlier and save. 

Try sending a test webhook, this should generate a new ticket in halo, if it does this your meraki is now setup correctly going forward.

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