Halo Service Desk Guides
Documentation to assist with the setup and configuration of the Halo Service Desk platform
Email Hashtags
The hashtags can either be placed at the very end of the subject line, or at the very beginning of the body, without any spaces being used, immediately add the hashtag to carry out the action.
A list of available hashtags are as follows:
# | Description | Where | Example |
#F | Sets “From” address to email address following #F | Subject Line | #Fexample@domain.com |
#A | Assigns ticket to tech name | Subject Line | #AJohn |
#C | Closes ticket | Body | #C |
#P | Adds private action | Body | #P |
#T | Adds time to action | Body | #T1.5# |
So, for example, if the subject of the e-mail is:
Re: Need help with Calendars – Issues within Outlook [ID:0065125]
To assign to Agent "Sean", add #ASean to the end of the subject line:
Re: Need help with Calendars – Issues within Outlook [ID:0065125]#ASean
This will assign the ticket to Sean.
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