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Documentation to assist with the setup and configuration of the Halo Service Desk platform

Guides > Azure Monitor Integration

Azure Monitor Integration

Azure Monitor Integration


First, you must enable this integration in Config > Integrations by hovering over the icon and clicking the plus. It is enabled when the colour is not greyed out.


The configuration page contains some basic setup for you to decide what happens to tickets create from an Alert.

Set the following three fields:


You can then choose any field mappings you would like. These will map information from the alert to custom fields in Halo:


The last thing you will have to do, is use the URL found at the top of the config page as the webhook URL when you configure your Azure Monitor Alert Action:


Please note: You must enable the common alert schema otherwise the webhook will not be processed by Halo.


If you would like more information on how to create and configure alerts in Azure Monitor, please see this guide from Microsoft:

Overview of alerting and notification monitoring in Azure - Azure Monitor | Microsoft Docs

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