Halo Service Desk Guides
Documentation to assist with the setup and configuration of the Halo Service Desk platform
Multi Factor Authentication
Agents in Halo can use MFA (Multi Factor Authentication) to secure their account for any reason seen fit. This could be for data protection, security whilst out and about using Halo on mobile or a laptop, or if you have staff using Halo in a public facing part of your business.
Enabling for your Own Account
Adding MFA is easy for your own account:
- Click your profile picture in the top right to open your settings pane
- Click on "Password & Security"
- Click on "Two-Factor Authentication"
- Click "Enable", now MFA is enabled and you cannot login with entering a code sent to you securely.
- Without an authenticator app you will be asked to authenticate via Mobile or SMS.
Using an Authenticator App
An Authenticator App such as Google or Microsoft Authenticator can be used instead of Email/SMS. These are available to download;
These work by scanning a QR code, or entering a key, and presenting this to you as below in Halo. The app will then generate temporary codes for you on opening for logging in to Halo.
Enabling/Enforcing MFA for All Agents and Users
Under the security heading in Configuration>Advanced Settings you will find the list of security settings, here you can allow Two-Factor(MFA) to be used or enforce this on all agents and/or users.
- Asset Import - CSV/XLS/Spreadsheet Method
- Call Management in Halo
- Creating Agents and Editing Agent Details
- Departments, Teams and Roles
- Importing Data
- Multiple New Portals with different branding for one customer [Hosted]
- Organisation Basics
- Organising Teams of Agents
- Step-by-Step Configuration Walk Through
- Syncing Exchange Calendars