Halo Service Desk Guides
Documentation to assist with the setup and configuration of the Halo Service Desk platform
Linking Child Tickets to a Parent Ticket
In Halo you can use the parent child relationship on tickets to maintain their status as related tasks or subtasks for an incident, project, request or otherwise.
Linking Child Tickets
- In any ticket hover over the 3 dots in the upper-right of the inner ticket window.
- Click "Link Tickets to this Ticket":
- This brings up the ticket search window.
- Search for the ticket(s) you're looking to link to this one
- See the guide on Search Tools in Halo for further detail on using this screen.
- Select the ticket(s) you wish to link.
- Click "Confirm Selection" to finish.
The ticket you have just selected is now the parent ticket of the one you browsed from. The ticket you originally worked from will be listed under the child tickets tab in the parent ticket. There will also be a clickable link to the parent ticket in the child ticket.
- Asset Import - CSV/XLS/Spreadsheet Method
- Call Management in Halo
- Creating Agents and Editing Agent Details
- Departments, Teams and Roles
- Importing Data
- Multiple New Portals with different branding for one customer [Hosted]
- Organisation Basics
- Organising Teams of Agents
- Step-by-Step Configuration Walk Through
- Syncing Exchange Calendars