Halo Service Desk Guides
Documentation to assist with the setup and configuration of the Halo Service Desk platform
Languages in Halo
In Halo you can change the language per Agent and have a global setting suitable for the region you operate in, while not exhaustive or complete, some of the languages we support are:
Changing your language
You can change your own language
Setting the Global Default Language
Head to the configuration and click on Language, here the top option is where you set the default language, customise any language used and allow users to select a language.
Clicking into here will being up the list of languages currently imported into your Database. Clicking into these will being up the language editing screen, here you can navigate through the tabs and adjust the language as necessary to suit your needs. This includes the key terms.
As an example you may refer to your Clients as Consumers or Customers and you can change this here.
Load/Export Language Pack File
If you have an updated language pack from us or one of our previous software packages you can import from or export to this using these field and the appropriate settings in the software.
- Asset Import - CSV/XLS/Spreadsheet Method
- Call Management in Halo
- Creating Agents and Editing Agent Details
- Departments, Teams and Roles
- Importing Data
- Multiple New Portals with different branding for one customer [Hosted]
- Organisation Basics
- Organising Teams of Agents
- Step-by-Step Configuration Walk Through
- Syncing Exchange Calendars