Solarwinds MSP Manager provides users with a lightweight ticketing software to help manage operations efficiently. At Halo Service Desk we recognised that our customers needed a way for our platform to communicate with their instance of the Solarwinds MSP software. We therefore have developed an integration that allows just that. The key features of Solarwinds MSP include:

• Access all of your customer knowledge from one IT service management system.

• Scheduling capabilities to make logistics simple.

• Intuitive and simple core ticketing system with time tracking.

• Customer and knowledge management.

These features can be linked into Halo Service Desk in the form of importing and syncing data across the two platforms. We can import all sorts of data from Solarwinds into Halo Service Desk for example, this can include your clients, users , tickets, knowledge base articles and alerts.

As with all our integrations, we have a comprehensive, step-by-step guide to lead you through the simple Solarwinds MSP integration set-up. However, if you need any further assistance just call our friendly support team who will be happy to help!

To find out about our other integrations available, visit our integration page.