Halo Service Desk vs. Hornbill Supportworks
The Hornbill Supportworks Alternative
We understand choosing a Service Desk solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different Service Desk products on offer.
With Halo Service Desk, you can be sure to transform your processes into modern, intuitive workflows to help your teams deliver excellent service to customers. Valuable data and analytics will become visible to keep your customers at the centre of every conversation with a single, all-inclusive, unlimited Service Desk solution.
Halo Service Desk vs Hornbill Supportworks – What does Gartner Peer Insights say?
Accurate as of August 2019
|Incident and Problem Management||9.4||8.8|
|Change, Configuration and Release||9.4||8.2|
|IT Knowledge Management||9.0||7.6|
|Reporting and SLA Management||9.0||7.2|
|Process and Workflow Design||9.6||8.0|
|Data Source/ITOM Tool Integration||9.0||8.4|
|Evaluation & Contracting||9.6||7.4|
|Integration & Deployment||9.2||8.0|
|Ease of Deployment||9.0||7.6|
|Service & Support||9.4||7.6|
|Timeliness of Vendor Response||9.6||8.2|
|Quality of Technical Support||9.0||7.6|
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