Halo Service Desk vs. ManageEngine
The ManageEngine Alternative
We understand choosing a Service Desk solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different Service Desk products on offer.
With Halo Service Desk, you can be sure to transform your processes into modern, intuitive workflows to help your teams deliver excellent service to customers. Valuable data and analytics will become visible to keep your customers at the centre of every conversation with a single, all-inclusive, unlimited Service Desk solution.
Halo Service Desk vs ManageEngine- What does Gartner Peer Insights say?
Accurate as of August 2019
| Product Capabilities |  |
 |
||
|---|---|---|---|---|
| Incident and Problem Management | 9.4 | 9.0 | ||
| Change, Configuration and Release | 9.4 | 8.4 | ||
| Self-Service/Request Fulfillment | 9.4 | 8.8 | ||
| IT Knowledge Management | 9.0 | 8.4 | ||
| Reporting and SLA Management | 9.0 | 8.6 | ||
| Process and Workflow Design | 9.6 | 8.4 | ||
| Data Source/ITOM Tool Integration | 9.0 | 8.2 |
| Customer Experience | ||||
|---|---|---|---|---|
| Evaluation & Contracting | 9.6 | 8.8 | ||
| Pricing Flexibility | 9.6 | 8.4 | ||
| Integration & Deployment | 9.2 | 8.8 | ||
| Ease of Deployment | 9.0 | 8.8 | ||
| Service & Support | 9.4 | 8.6 | ||
| Timeliness of Vendor Response | 9.6 | 8.4 | ||
| Quality of Technical Support | 9.0 | 8.4 |
Are you looking for a ManageEngine alternative?
See what our customers say.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Mark Render – Head of Digital Systems
Let us prove to you how Halo Service Desk will enhance your service delivery.
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