Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
Up Next
IT Glue Integration
Automatically adding new assets to IT Glue, synchronising an asset's name and properties to IT Glue and adding a link on the asset's overview to view the instance in IT Glue.
Microsoft Teams Bot
Production of a Teams bot to enable inbound Teams integration.
@ mentions
Introduce the ability to mention team members using @ symbol
Bulk Closure
Enhancements to make it easier to bulk action tickets.
Project Management Advancements
Expansion on the existing project management functionality in the Halo web-app.
Meter Reading
Be able to store Meters against assets and track/bill the usage of these
CSP Billing integration
Link subscriptions in Microsoft CSP Portal to recurring invoice records in HaloPSA so that they are automatically updated and pro-rated Also be able to link other properties such as mailbox/shared mailbox counts to recurring invoice line quantities
Tenable.io Integration
Integration with Tenable.io
GoToAssist Integration
Integration with GoToAssist
Jamf integration
Integration with Jamf
Domotz Integration
Import Customers and Devices. Handle alerts created from Domotz as tickets.
Future
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
Stripe Integration
Add the ability to pay invoices on the self service portal via Stripe
Pax8 Integration
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
Azure Sentinel Integration
Integration with Azure Sentinel
Telecoms and usage Billing/Invoice profiles
Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place
WorkDay Integration
Integration with Workday
CMDB Dependency Diagram Improvements
Enhancements to the dependency diagrams.
Transfer of Configuration Between Development and Production Environments
Enhancements to improve the ease of transferring configuration between development and production environments.
