Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
SAML and OpenID Connect
Improvement to the ease of configuration with the general SAML and OpenID connectors.
Azure Sentinel Integration
Integration with Azure Sentinel
CSP Billing integration
Link subscriptions in Microsoft CSP Portal to recurring invoice records in HaloPSA so that they are automatically updated and pro-rated Also be able to link other properties such as mailbox/shared mailbox counts to recurring invoice line quantities
IT Glue Integration
Automatically adding new assets to IT Glue, synchronising an asset's name and properties to IT Glue and adding a link on the asset's overview to view the instance in IT Glue.
Dashboards
Enhancements to the agent home screen to provide dashboarding options.
New Mobile Apps
New Halo iOS and Android applications
Up Next
Auvik Integration
Map customer and import device data. Generate tickets from alerts.
Self Service Portal Improvements (Phase 2)
Allow users to view invoices and projects on the portal and to update them with notes
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
Hudu Integration
Keep customer records in sync and generate tickets from Hudu.
Stripe Integration
Add the ability to pay invoices on the self service portal via Stripe
Liongard Integration
Keep customer records in sync between HaloPSA and Liongard. Pull ticket/alert data from Liongard to create tickets in HaloPSA.
Project Management Advancements
Expansion on the existing project management functionality in the Halo web-app.
Transfer of Configuration Between Development and Production Environments
Enhancements to improve the ease of transferring configuration between development and production environments.
Expansion of ITIL Alignment
Enhancement of CI functionality, and Incident and Service Request management.
Notifications Expansion
Introducing follower notifications on specific tickets or tickets assigned to a specific agent.
Google Maps & Agent Lookup
Adding functionality to track all active agents on Google Maps.
Backup Radar integration
Backup information to feed directly into tickets
Keyboard Shortcuts
Introduction of keyboard shortcuts.
Future
Meter Reading
Be able to store Meters against assets and track/bill the usage of these
WhatsApp Business Integration
Integration with Whatsapp Business.
Pax8 Integration
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
Ingram Micro Integration
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
SyncroMSP - RMM and import
Import of customer and device data as well as alerting via the API using webhooks
Ticket Collaboration
Introducing functionality to increase collective collaboration between agents via chat boxes and tags/mentions to add into the ticket pages.
Splashtop Integration
Remote session tool to provide instant support to clients.
Tech Data
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
Telecoms and usage Billing/Invoice profiles
Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place
