Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
Azure Sentinel Integration
Integration with Azure Sentinel
CSP Billing integration
Link subscriptions in Microsoft CSP Portal to recurring invoice records in HaloPSA so that they are automatically updated and pro-rated Also be able to link other properties such as mailbox/shared mailbox counts to recurring invoice line quantities
Domotz Integration
Import Customers and Devices. Handle alerts created from Domotz as tickets.
Tenable.io Integration
Integration with Tenable.io
GoToAssist Integration
Integration with GoToAssist
Pax8 Integration
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
Telecoms and usage Billing/Invoice profiles
Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place
WorkDay Integration
Integration with Workday
CMDB Dependency Diagram Improvements
Enhancements to the dependency diagrams.
Up Next
Stripe Integration
Add the ability to pay invoices on the self service portal via Stripe
Auvik Integration
Map customer and import device data. Generate tickets from alerts.
Liongard Integration
Keep customer records in sync between HaloPSA and Liongard. Pull ticket/alert data from Liongard to create tickets in HaloPSA.
Transfer of Configuration Between Development and Production Environments
Enhancements to improve the ease of transferring configuration between development and production environments.
