Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
WorkDay Integration
Integration with Workday.
PandaDocs Integration
Integration with PandaDocs to push Quote data into PandaDocs documents and allow PandaDocs to handle sign-off of documents
Google Workspace multiple tenanted
Google Workspace integration to allow multiple tenants to be integrated simultaeously
Documentation Management
New area for managing templated documents through Halo. Integrations with Sharepoint and Confluence.
Mailchimp Integration
This integration will allow you to send bulk emails via Mailchimp to Customer groups from within Halo. Start Mail campaigns against groups of Customers. Review insights about Mail campaigns from within Halo.
Text Global Channel
New channel to allow texts from Text Global into HaloCRM.
Google Bard
Suggest responses for Agents to customers, check Agent grammar, AI generate chat responses and more with Google Bard AI.
Community Forum for Self Service Portal
An area on the Self Service Portal for community threads and discussion.
Microsoft Azure billing Integration
Integrate with Azure for consumption billing data to be imported to Recurring Invoices
SaaS Management
Management of SaaS accounts and usage.
Concurrent Licencing Product Improvements
Enhancement to concurrent licencing product functionality to include manually forcing agents out, customisable log off timeframe rather than fixed, licence usage insights, team/department-specific seats.
Lighthouse Integration for Windows Defender
Integration with Microsoft Lighthouse for handling alerts created through Defender
Execute Integration Methods on ticket forms
Ability to call third party APIs on a ticket form to either display drop-down values based on the response, or auto-populate subsequent fields through an output variable.
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
Email Encryption at Source
New method to allow for outgoing emails to be encrypted and require authentication to be accessed by end-users.
Up Next
Halo Tabs for Tickets
Ability to have multiple tickets open in one single browser tab.
Multi-Page Ticket Logging
Ability to split a ticket form down into multiple pages based on field groups, with a progress completion bar.
Go Cardless Integration
Google Maps & Agent Lookup
Adding functionality to track all active agents on Google Maps.
AI-powered Alert Management
Enhancements to the alert management module to provide AI-powered alert consolidation.
Conversational Ticket View
New conversational, customer-focused view for managing customer service and sales. Designed to reduce duplication and drive customer satisfaction.
Bulk/Marketing email function
A new area of Halo to send mass/bulk emails to email lists that are created using the report builder
Telegram Integration
Create Tickets from Telegram messages and send messages to Telegram users
Search for Settings in Configuration
​Allow for individual settings to be searchable in the Configuration module.
Telnyx Integration
SMS integration to allow sending and receiving of SMS messages
Viber Channel
New channel to allow for communication with your customers using Viber.
AWS Billing integration
Import billing data from AWS for automating invoice creation
WeChat Channel
New channel to allow for communication with your customers using WeChat.
Future
Microsoft Lighthouse Integration
Integration with Microsoft Lighthouse for management of customer tenants
Sentinel One Integration
Handle alerts created from Sentinel One