Halo Service Desk Roadmap

Find out about all the exciting, up and coming developments in Halo Service Desk

In Progress

Translate Button Incoming and Outgoing emails/notes

Button to instantly translate notes and emails from users.

Dashboards - Additional Widgets

Additional widget types to be made available in dashboards.

Stripe Integration

Add the ability to pay invoices on the self service portal via Stripe

Automation and Orchestration

New Orchestration engine to provide a more visual view when automating external tasks. When released, the only orchestration app available will be Azure AD but this will be expanded over time.

WorkDay Integration

Integration with Workday

NetSuite Integration

Integration with NetSuite

CSP and Office 365 automation

Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs

Monday.com Integration

Integration with Monday.com

Ingram Micro Integration

Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo

Slack Inbound

Inbound integration with Slack

Liongard Integration

Keep customer records in sync between HaloPSA and Liongard. Pull ticket/alert data from Liongard to create tickets in HaloPSA.

CMDB Dependency Diagram Improvements

Enhancements to the dependency diagrams.

Up Next

Sage 50 / Quickbooks Desktop Improvements

Moving desktop based billing integrations into a new application.

Pax8 Integration

Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo

Telecoms and usage Billing/Invoice profiles

Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place

Transfer of Configuration Between Development and Production Environments

Enhancements to improve the ease of transferring configuration between development and production environments.

Pendo Integration

Integration with Pendo

Self Service Portal Improvements (Phase 2)

Allow users to view invoices and projects on the portal and to update them with notes