Halo Service Desk Roadmap Find out about all the exciting, up and coming developments in Halo Service Desk In ProgressExport KB articles as PDFAllow customisation and export of PDF templates for Knowledge Base Articles Up NextTech Data IntegrationSync Billing Data - Live product lookups - Update Services/Subscriptions from Halo Telecoms and usage Billing/Invoice profilesCreate billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place Microsoft Teams User Chat BotDeploying a new client to allow Halo chat bots to be published in Microsoft Teams for end-user access. Jira Service Management IntegrationIntroducing the ability to connect to either an internal Jira Service Management instance, or an external one for logging tickets to Suppliers. WorkDay IntegrationIntegration with Workday Etilize integrationPull products and product information from Etilize with live lookup SaaS ManagementManagement of SaaS accounts and usage CSP and Office 365 automationApproval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs AI-powered Alert ManagementEnhancements to the alert management module to provide AI-powered alert consolidation. Google Maps & Agent LookupAdding functionality to track all active agents on Google Maps. FutureSlack EnhancementsSlack Bot to allow viewing existing tickets, starting conversations on a ticket, adding actions or updates and closing tickets directly from Slack.