Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
Export KB articles as PDF
Allow customisation and export of PDF templates for Knowledge Base Articles
Up Next
Tech Data Integration
Sync Billing Data - Live product lookups - Update Services/Subscriptions from Halo
Telecoms and usage Billing/Invoice profiles
Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place
Microsoft Teams User Chat Bot
Deploying a new client to allow Halo chat bots to be published in Microsoft Teams for end-user access.
Jira Service Management Integration
Introducing the ability to connect to either an internal Jira Service Management instance, or an external one for logging tickets to Suppliers.
WorkDay Integration
Integration with Workday
Etilize integration
Pull products and product information from Etilize with live lookup
SaaS Management
Management of SaaS accounts and usage
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
AI-powered Alert Management
Enhancements to the alert management module to provide AI-powered alert consolidation.
Google Maps & Agent Lookup
Adding functionality to track all active agents on Google Maps.
Future
Slack Enhancements
Slack Bot to allow viewing existing tickets, starting conversations on a ticket, adding actions or updates and closing tickets directly from Slack.
