Halo Service Desk Roadmap
Find out about all the exciting, up and coming developments in Halo Service Desk
In Progress
WorkDay Integration
Integration with Workday.
Microsoft Azure billing Integration
Integrate with Azure for consumption billing data to be imported to Recurring Invoices
Azure consumption billing
Import billing data from Azure for automating invoice creation
PandaDocs Integration
Integration with PandaDocs to push Quote data into PandaDocs documents and allow PandaDocs to handle sign-off of documents
Intelligent Event/Alert Management
Customisable rules, thresholds and Event correlation for Alert Manageent module.
Viber Channel
New channel to allow for communication with your customers using Viber.
Conversational Ticket View
New conversational, customer-focused view for managing customer service and sales. Designed to reduce duplication and drive customer satisfaction.
Lighthouse Integration for Windows Defender
Integration with Microsoft Lighthouse for handling alerts created through Defender
Email Encryption at Source
New method to allow for outgoing emails to be encrypted and require authentication to be accessed by end-users.
UI Improvements to AI Suggestions
Embed AI Suggestions onto Problem/Resolution Finder within the Agent application, in order to make Suggestions/Corrective Actions simpler and more prominent.
Ticket Creation on Mobile App
Ability to display new ticket forms on mobile app.
CSP and Office 365 automation
Approval processes to automatically create users/assign licenses and update license amounts in Office365 via Azure/CSP/Pax8 and other vendors APIs
Google Workspace multiple tenanted
Google Workspace integration to allow multiple tenants to be integrated simultaeously
SaaS Management
Management of SaaS accounts and usage.
AWS Billing integration
Import billing data from AWS for automating invoice creation
AI Search Index for Hosted Customers - AWS Bedrock
Vector database for AI Search and Virtual Agent to be hosted within Halo AWS infrastructure.
Multi-Page Ticket Logging
Ability to split a ticket form down into multiple pages based on field groups, with a progress completion bar.
WeChat Channel
New channel to allow for communication with your customers using WeChat.
Telegram Integration
Create Tickets from Telegram messages and send messages to Telegram users
Search for Settings in Configuration
​Allow for individual settings to be searchable in the Configuration module.
Up Next
Go Cardless Integration
Allow customers to make payments or setup recurring payments using GoCardless
Google Maps & Agent Lookup
Adding functionality to track all active agents on Google Maps.
Text Global Channel
New channel to allow texts from Text Global into HaloCRM.
Bulk/Marketing email function
A new area of Halo to send mass/bulk emails to email lists that are created using the report builder
Sentinel One Integration
Handle alerts created from Sentinel One
Halo Tabs for Tickets
Ability to have multiple tickets open in one single browser tab.
Virtual Assistant for Agent Application
For suggestions on tickets, AI matching, conversational support to allow performing tasks (including basic admin tasks such as deactivating agent accounts, creating/updating teams and departments, etc).
Future
Microsoft Lighthouse Integration
Integration with Microsoft Lighthouse for management of customer tenants
Telnyx Integration
SMS integration to allow sending and receiving of SMS messages
NMI Payment Gateway
Ubiquiti Unifi Controller integration
Import Site and Hardware data
Change Sets for Configuration
Introduction of "Change Set" concept to only partially transfer configuration between enviornments based on the entities changes relate to.
Telecoms and usage Billing/Invoice profile Improvements
Create billing/invoice profiles linked to CSV exports from Telecoms and other usage based billing systems to import directly into recurring invoices for one monthly bill all in one place