• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Skip to custom navigation

Halo Service Desk

  • Features
  • Pricing
  • Integrations
  • Case Studies
  • Contact Sales
  • Start Trial
  • Request Demo

Service Desk for IT & Software support teams

A simple, powerful service desk solution, delivered by experts

Try for free

IT & Software support teams rely on us to deliver their IT service desk

service-desk-solution-for-it-software-support-teams
service-desk-solution-for-it-software-support-teams
service-desk-solution-for-it-software-support-teams

Make a difference with Halo Service Desk

For IT & Software support teams, it’s vital to have a robust service desk so all areas of the organisation are supported, such as support, development, consultancy and projects. Halo Service Desk offers a simple and powerful service desk solution which can be configured to your exact requirements throughout your organisation.

Halo Service Desk is a completely flexible solution which can be used across your entire company. With all features as standard and with hundreds of integrations available, many IT & Software support teams have turned to us for their IT service desk.

All in One

Halo Service Desk provides a single, centralised solution for IT & software support teams. Capture your entire ITIL process within a single cloud-based system, so your team can manage and track all assets, stock, RMAs, projects and tickets with ease. 

service-desk-solution-for-it-software-support-teams
service-desk-solution-for-it-software-support-teams

Extend with Apps

Centralise your systems into a single application by taking advantage of our Halo Service Desk integrations such as our telephony integrations. Development teams can keep on track with our Jira and Azure DevOps integrations. Collaborate together with HaloITSM. See orders, projects and coordinate with multiple departments in one centralised location to help resolve issues quickly.

Contract Management


Take leadership over all aspects of assets, items and contacts in a single space to give your team transparency and power. Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data. 

service-desk-solution-for-it-software-support-teams

SLA Management

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation. 

Customer Satisfaction


Use Halo Service Desk’s CMDB to track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.

Want to see Halo Service Desk in action?

Book 30 minutes with a member of our team to find out how we can help you

Book a Demo

Save Time

Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management

Reactive to Proactive

Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.

Empower End Users

Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge

Customer Satisfaction

Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.

Exceptional Service

Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.

Standardise Processes

Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.

Collaborate Easily

With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.

Cost Per Ticket

Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.

All Modules as Standard. Unlimited Usage.

Keep things simple, powerful service desk with tailored support from Experts.

Try for free

Footer

Products

Cultivating a Service Desk with a smile

Company

  • Contact Us
  • Careers
  • Channel Partner
  • Technology Partner
  • Referral Program

Halo Service Desk

  • Features
  • Integrations
  • Mobile Apps
  • Pricing
  • Blog

Key Features

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare

  • ServiceNow Alternative
  • FreshService Alternative
  • TOPdesk Alternative
  • Cherwell Alternative
  • Hornbill Alternative
  • Ivanti Alternative
  • ManageEngine Alternative
  • Spiceworks Alternative

Social

  • Terms and Conditions
  • Privacy Policy
  • Security