Service Desk for IT & Software support teams
A simple, powerful service desk solution, delivered by experts
IT & Software support teams rely on us to deliver their IT service desk
Make a difference with Halo Service Desk
For IT & Software support teams, it’s vital to have a robust service desk so all areas of the organisation are supported, such as support, development, consultancy and projects. Halo Service Desk offers a simple and powerful service desk solution which can be configured to your exact requirements throughout your organisation.
Halo Service Desk is a completely flexible solution which can be used across your entire company. With all features as standard and with hundreds of integrations available, many IT & Software support teams have turned to us for their IT service desk.
All in One
Halo Service Desk provides a single, centralised solution for IT & software support teams. Capture your entire ITIL process within a single cloud-based system, so your team can manage and track all assets, stock, RMAs, projects and tickets with ease.
Extend with Apps
Centralise your systems into a single application by taking advantage of our Halo Service Desk integrations such as our telephony integrations. Development teams can keep on track with our Jira and Azure DevOps integrations. Collaborate together with HaloITSM. See orders, projects and coordinate with multiple departments in one centralised location to help resolve issues quickly.
Contract Management
Take leadership over all aspects of assets, items and contacts in a single space to give your team transparency and power. Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
Customer Satisfaction
Use Halo Service Desk’s CMDB to track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.
Want to see Halo Service Desk in action?
Book 30 minutes with a member of our team to find out how we can help you
Save Time
Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management
Reactive to Proactive
Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.
Empower End Users
Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge
Customer Satisfaction
Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.
Exceptional Service
Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.
Standardise Processes
Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.
Collaborate Easily
With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.
Cost Per Ticket
Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.
All Modules as Standard. Unlimited Usage.
Keep things simple, powerful service desk with tailored support from Experts.
