• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to custom navigation
Halo Service Desk

Halo Service Desk

  • Features
  • Pricing
  • Integrations
  • Case Studies
  • Contact Sales
  • Start Trial
  • Request Demo
You are here: Home / Halo Features / What’s new in Halo Service Desk? We’re improving by using your feedback

What’s new in Halo Service Desk? We’re improving by using your feedback

April 3, 2020 by Sophie Conner

With everyone at Halo Service Desk is lucky enough to work remotely, it’s given us time to reflect on our roadmap and work on some exciting new releases for you. 

We are always listening to your suggestions and feedback and we are known for our flexibility and responsiveness. You always give us great ideas on how we can improve and what features would benefit you. So we wanted to get you up to speed on a bunch of new features that will make your life easier. From integrations to the service catalogue, we’re making sure everything you need is all in one place. 

1) Services and the Service Catalogue  

Maybe our biggest update, our service catalogue and services functionality is now available on the web app! The service catalogue lists out all the different services you or your organisation offers in a structured way. Behind each service, you can configure workflows and approval processes. You can link tickets to services and raise service requests via the service catalogue for quick visibility. 

For example, if you wanted a new laptop, there can be a predefined approval process of going to your line manager for approval. Once this has been approved it can then trigger a workflow, to ensure correct processes have been met.  

What’s new in Halo Service Desk?

2) Powershell Integration 

Microsoft Windows PowerShell is a task automation and configuration management framework from Microsoft, consisting of a command-line shell and associated scripting language built on the .NET Framework.

With our Powershell integration, you can now rapidly automate tasks and processes within Halo Service Desk. You can configure custom Powershell scripts to run as part of approval processes or when completing an action. 

What’s new in Halo Service Desk?

NB: Currently only available for on-premise customers.

3) Import Data via Spreadsheets 

It’s now possible to import data via spreadsheets into Halo Service Desk. This saves you time as you no longer have to do this manually. You can use this data to add and create customers, assets, tickets and more. 

For example, you have decided to start using the asset management functionality in Halo Service Desk. With this new update, you can automate the process of transferring asset details manually by importing data via spreadsheets to save you hours of manual labour.

What’s new in Halo Service Desk?

4) Project Budgets

There are many situations where you could have multiple types of budgets for a project. Now, you have the ability to add multiple budgets, add child ticket estimates and time contributed based on the budget type field. 

For example, you are working on an implementation project. There are multiple teams working on this project, such as consultancy and development teams. Each team has a different budget and time allocation. With the new update, all teams will be able to input their budgets and time for clarity and visibility. 

5) Third Party Integrations

We love integrating third party apps into Halo Service Desk! We realise the value these applications bring to our customers and we have hundreds on offer already. With our April update, we now offer integrations with the likes of Slack, Salesforce and Azure AD. Further integrations include:

  • Facebook
  • Azure SSO
  • Dynamics 365
  • Anydesk
  • Splunk

To find out more about our integrations, head over to our integrations page. If you need any assistance implementing these, please get in touch and we will be more than happy to assist. 

We hope some of these updates have brought some cheer to your April. We are releasing more features consistently and I’ll be back to share some more with you soon. If you have any feature requests, please raise a support ticket and in the next update, you may see your request featured!

Try Halo Service Desk free for 30 days!

Primary Sidebar

Popular

  • G2 Winter 2023 Awards
  • G2 Fall 2022 Awards
  • G2 Summer 2022 Awards
  • G2 Spring 2022 Awards
  • FT1000 2022
  • G2 Winter 2021 Awards
  • 7 Tips on Successfully Introducing a Help Desk to Your Business
  • What’s new in Halo Service Desk? We’re improving by using your feedback
  • Cultivating a Service Desk with a Smile
  • Introducing Halo Service Desk

Footer

Products

Cultivating a Service Desk with a smile

Company

  • Contact Us
  • Careers
  • Channel Partner
  • Technology Partner
  • Referral Program

Halo Service Desk

  • Features
  • Integrations
  • Mobile Apps
  • Pricing
  • Blog

Key Features

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare

  • ServiceNow Alternative
  • FreshService Alternative
  • TOPdesk Alternative
  • Cherwell Alternative
  • Hornbill Alternative
  • Ivanti Alternative
  • ManageEngine Alternative
  • Spiceworks Alternative

Social

  • Terms and Conditions
  • Privacy Policy
  • Security